Skills & Competencies for Rental Service Manager

Rental Service Manager job profile

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JOB SUMMARY for Rental Service Manager

Ensures that rental fleet is properly maintained and maintains relationships with customers.

JOB RESPONSIBILITIES for Rental Service Manager

Administers service and repair records. Resolves any service issues.

Rental Service Manager SALARY RANGE

BASE 50%
$92,848
TOTAL 50%
$101,904
Job Level
M00
Job Code
MM18000146
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Rental Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Rental Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Rental Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Customer Support
Proficiency Level -2
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Explains the process of tracking shipments and providing updates to customers.
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Level 2 Behaviors
(Light Experience)
Offers suggestions for alternative products when an item is out of stock to support customer purchases.
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Level 3 Behaviors
(Moderate Experience)
Conducts proactive outreach to customers for order follow-ups, satisfaction surveys, or promotional offers.
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Level 4 Behaviors
(Extensive Experience)
Executes customer retention initiatives to increase customer lifetime value and foster repeat purchases.
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Level 5 Behaviors
(Mastery)
Establishes proactive customer outreach strategies to cultivate customer relationships and drive customer loyalty.
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3 Rental Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Service Manager
Proficiency Level - 4
5 Competency for - Rental Service Manager
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Rental Service Manager

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains our process and methods used in ensuring customer retention.
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Level 2 Behaviors
(Light Experience)
Documents the value drivers and key metrics in customer retention.
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Level 3 Behaviors
(Moderate Experience)
Defines key performance metrics to achieve customer retention goals.
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Level 4 Behaviors
(Extensive Experience)
Enhances creative assets to boost customer retention within existing and new partnerships.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced technology to improve customer retention metrics.
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2 Job Family Competencies – Service Request Management
Proficiency Level -2
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Explains the importance of timely responses and resolutions to customer service requests.
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Level 2 Behaviors
(Light Experience)
Follows established procedures and guidelines for handling service requests to ensure customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Conducts customer satisfaction surveys to gather feedback on service request management experiences.
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Level 4 Behaviors
(Extensive Experience)
Oversees regular audits and quality assurance checks to ensure adherence to service request management standards.
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Level 5 Behaviors
(Mastery)
Designs performance metrics and KPIs to gauge the effectiveness of service request management.
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3 Rental Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Service Manager
Proficiency Level - 4
5 Competency for - Rental Service Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Rental Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -1
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Identifies basic approaches used to earn profits and increase profitability.
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Level 2 Behaviors
(Light Experience)
Assists in designing strategies for overcoming arising financial constraints in our business.
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Level 3 Behaviors
(Moderate Experience)
Maintains adequate cash flow following established regulations.
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Level 4 Behaviors
(Extensive Experience)
Establishes a working environment that encourages and fosters fiscal responsibility.
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Level 5 Behaviors
(Mastery)
Designs data-gathering procedures to streamline the collection of financial information within our business.
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2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3 Rental Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Service Manager
Proficiency Level - 4
5 Competency for - Rental Service Manager
Proficiency Level - 5

Summary of Rental Service Manager skills and competencies

There are 5 hard skills for Rental Service Manager, Retail Industry, Retail Customer Support, Membership Program, etc.
4 general skills for Rental Service Manager, Customer Retention, Service Request Management, Training and Development, etc.
12 soft skills for Rental Service Manager, Financial Acumen, Budgeting, Customer Relationship Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Rental Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be skilled in Customer Relationship Management.

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